Shipping and Returns
Shipping within Australia
- Orders are typically dispatched within 1-2 working days and shipped via Australian Standard Post. You will be sent a confirmation email once your order has been shipped.
- Express and recorded postage options including insurance are also available.
- Orders can be shipped internationally however shipping rate will vary. The rate and quote will be based on the weight and country it is shipped to.
- Please note: The purchaser is responsible for paying all custom and duty fees on international orders.
Returns and Refunds Policy
- Returns will happily be accepted within 14 days of product delivery for exchange or credit voucher.
- We offer refunds only if the product is faulty.
- Credits are available for 6 months after issue.
- Goods must be unused, unworn, and in original packaging accompanied with proof of purchase.
- Please be aware shipping costs for returns are the responsibility of the customer unless the goods are faulty.
- Sale items are a final sale and are not returnable.
- Returns will be inspected. Goods returned in an unsuitable condition will be returned to the purchaser.
- Pearls are a natural product and uniquely individual. Natural variations in colour and finish are an integral part of their natural beauty and are not a defect or fault. Refunds will not be given for natural variations that are part of the natural beauty of pearls.